Return and Refund Policy

Due to the customized nature of our phone cases, they cannot be resold, which is why we do not offer refunds or exchanges for customized phone cases.

However, if we have made a mistake with your order or if the product is damaged during shipping, please contact us immediately via email upon receiving the package and provide us with photos for verification. If we confirm that the wrong item was sent or that the product was damaged upon delivery, we will resend the correct item within 2-3 working days.

As soon as the order has been placed, it is processed by the production facility immediately to ensure quick delivery. This is an automated process and the robots hate being interrupted. Jokes aside, please make sure you are happy with your design before checking-out.

It's not possible to return or cancel customized items, however, you can contact us with details about the product and issues in email:support@customiphonecase.net if you are not totally happy with the item(s) received. We're ready to help you!